Customer Service Coordinator

Job Description and Responsibilities & Duties

BOOMj.com Inc., is a Web-based lifestyle portal for a niche market serving Baby Boomers and Generation Jones. BOOMj.com provides an integrated and highly focused community which incorporates personalized social networking and e-commerce, travel, health, finance, political and entertainment news for our target market.

BOOMj.com, Inc. is looking for a hands-on, self-starting, self-directs Customer Service Coordinator. The successful candidate will be results-driven and committed to effectively managing and maintaining high-level relationships with the company's users and members. This individual will be able to implement operational plans, provide problem solving resources and ensure quality and efficiency of the customer service department. The candidate will have proven ability to manage multiple, competing priorities simultaneously.

Responsibilities include but are not limited to the following:

• Manages member and subscribers inquiries in a professional and timely manner.
• Works closely and serves as day-to-day contact with accounting department.
• Develop customer service reports to analyze on a daily, weekly and monthly basis the effectiveness of current merchandise assortments, programs or promotions.
• Coordinates member activities relating to merchandise, shipping and pricing.
• Assistance with development of internal policies and procedures.

Job Requirements

• BS/BA Degree in Business, Marketing or Communication.
• 1-5 years of experience in a customer service environment or related field.
• Retail/Internet experience preferred.
• Focus on detail and executing multiple, competing priorities.
• Aggressive, self-starter, self-directs, results-driven and hands-on.
• A problem solver identification and resolution.